Last Updated: 8th September 2025 What’s new?
This website (“Site”) is the property of and is under the management of:
Abraham Vantage Pty Ltd A.C.N. 131 066 781 of 5A Hartnett Close, Mulgrave VIC 3170 (trading as “QW Direct” A.B.N. 41 354 776 251)
[www.qwdirect.com.au]
(hereafter “Company” or “QW Direct”).
Our company is bound by the Australian Privacy Principles (APPs) as outlined in the Privacy Act, and we make every effort to adhere to these principles.
Definitions – Privacy Policy
Service or Product: A Service or Product offered to the User by the Company.
User: A physical or legal person that, for the purpose of running a website, uses the Products or Services provided by the Company.
Customer: When a User pays for a Service they become a Customer of the Company.
1. Our Commitment to Privacy
QW Direct (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://qwdirect.com.au.
2. Information We Collect
We may collect personal information that is relevant to our business relationship with you. This can include:
- Personally Identifiable Information: Your name, phone number, email address, and postal address that you provide when requesting a quote or placing an order.
- Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, and the pages you have viewed.
We collect this information by lawful and fair means, either directly from you or through a third-party entity with your consent.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we use the information we collect to:
- Fulfill the services and products you request from us.
- Personalise our content and communications for you.
- Communicate with you regarding your account or orders.
- Comply with legal and regulatory requirements.
We will never sell, lease, or give away your personal information to third parties for their own marketing purposes.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to protect the rights and property of our company or the personal safety of our users or the public.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, payment processing, and marketing assistance. These third parties are prohibited from using your personal information for any other purpose.
- Business Transfers: In the event of a merger or sale of assets, your personal information may be part of the transferred assets. You acknowledge that such transfers may occur and are permitted by this Privacy Policy.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information from loss, theft, and unauthorised access. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect, and the transmission of data via the internet is not completely secure. Any transmission of personal information is at your own risk.
We will only retain your personal information for as long as it is necessary for the purposes set out in this policy. When it is no longer required, we will securely destroy or delete it.
6. Your Data Protection Rights
You have rights regarding your personal information.
Access and Update You may review or change the information in your account at any time by contacting us.
Unsubscribing & Opting Out
- Marketing Communications: You can unsubscribe at any time from any marketing communications we may send.
- Transactional Communications: Transactional and Account communications relate to ordered Products and / or Services, billing and any other communications deemed necessary by our Company to serve our customers. We require details of at least one primary authorised contact person in our system for each active customer account of our Company. You can unsubscribe from receiving Transactional Communications from us provided we have details of at least one other authorised primary contact on our system.
7. Use of Cookies and Other Tracking Technologies
We use cookies to help improve your experience on our website. For detailed information on how we use cookies, the types of cookies we use, and how you can manage your cookie preferences, please see our full Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last Updated” date of this policy. You are advised to review this page periodically for any changes.
9. Contact Us
If you have any questions or comments about this Privacy Policy, please contact us via our Contact Page.