In 2002, we originally commenced supplying customised wallet products and accessories under our retail brand Quality Wallets. Over the years we have enjoyed rapid growth, and by expanding into other product lines, QW Direct was established in 2006 as a new division of Multimedia Entertainment. With a wealth of product knowledge and vast experience, QW Direct has the necessary experience, capacity and resources to deliver quality products within demanding budgets and schedules. Our clients range from Non-Profit & Religious Groups, all the way to the Commercial, Government & Defence sector. In fact, chances are you have probably seen our products being used for promotional, community awareness, educational, security and identity purposes. Our pro-active and personalised approach means that we work alongside our clients every step of the way. A typical order consists of the following steps:
- Discussion, evaluation and quoting options.
- Drafting artwork.
- Finalising artwork.
- Preparing samples for approval.
- Manufacture.
- Timely fulfilment and delivery.
A Trusted Custom Branded Merchandise Supplier in Australia
We’ve built our reputation on a foundation of quality, reliability, and exceptional customer service. Below is an overview of our process. For detailed answers to common questions, please visit our comprehensive FAQ page.
Request a Quote for Custom Branded Merchandise
Every quote is calculated individually based on your requirements. We cannot carry out quotations over the telephone. To receive a quote, please choose your product of interest and fill out your details. You will be asked a series of questions relating to your design requirements and then an official quotation will be prepared and provided by email. If your requirements are outside our listed categories or design options, please contact us and we may still be able to help.
Our Streamlined Order Process
Once you accept your quote we will provide full assistance with the artwork process. The artwork will be provided for approval prior to manufacture. If required, samples will also be created and provided for approval as an interim quality control step. All our client orders are managed within our own online order system. This enhances and streamlines our quality control systems and total fulfilment process. All order details, artwork, official signing off and other key stages are accurately recorded and updated throughout the product manufacture and delivery cycle.
Our Commitment to Ethical Sourcing
We only work with ethical factories, suppliers and partners. To the best of our knowledge the factories we work with: – are ethical and law abiding operations. – pay proper salaries to their workers under the instructions by their local jurisdiction. – promise that they have no slave labour, illegal business or staffing practices in their factory. – guarantee that they follow all proper government and business laws. QW Direct accepts this information to be correct and has no reason or passed experience to believe otherwise. QW Direct however is not liable to the Client or any other related person for any cost, loss or liability including loss of profit or other consequential damage arising from this information. At QW Direct, quality really is assured!