QW Direct FAQ

ask us anything

Custom Order Process and Production:

You can request a product quote directly on the QW Direct website by visiting the product page and clicking the “Product Enquiry” button. Fill in the required details, and our team will get back to you promptly.

Production time varies depending on the product and order size. Once your order is confirmed, we’ll provide an estimated production timeline.

Once everything is approved our production will commence, so any changes after that point may incur additional charges.

All quotes, orders, and transactions are subject to our business policies. You can read our full Terms and Conditions here.

Artwork Requirements and Design:

Yes! Our design team can help you create or refine your artwork to make it production ready.

We prefer high-resolution PDF, AI, or EPS files. Please ensure all fonts are outlined and images are embedded.

To ensure a perfect match for your brand, we use the Pantone Matching System (PMS) for colours. You can view our full range of options, including PMS colours, plastic clips, and metal accessories, on our detailed reference charts.

Absolutely. We provide digital proofs for your approval to ensure your artwork and design meet your expectations. 

File Requirements:

For best results, files should be at least 300 DPI (dots per inch) at the final print size.

We recommend using CMYK color mode for the most accurate colour reproduction. Typically we match colours against the PMS chart.

Make sure your files include a 1/8″ bleed and maintain a safe zone of at least 1/4″ from the edge for critical elements.

Shipping and Delivery:

All orders are sent by standard courier. Expedited urgent shipping options are available upon request. We can not deliver to PO Boxes.

Yes! Once your order ships, you’ll receive a tracking number via email.

All our quotes and orders include free delivery to most destinations globally. If you are unsure if we can deliver to where you are, please ask our customer service team.

Payments and Invoicing:

We accept major credit cards and EFT.

Most orders require full payment prior to production. In cases of larger orders or when an official company purchase order is received payment terms may vary accordingly. 

Of course! Invoices are automatically generated on your order sign off page and / or emailed to your nominated email address.